Bat 33 Privacy Policy — Our Commitment to Protecting Your Information

Introduction

Bat 33 (hereinafter referred to as "we", "us", or "the Platform") is a trusted online gaming and entertainment platform in Bangladesh. This Privacy Policy explains how bat 33 collects your personal information, why we collect it, and how we keep it secure.

By using bat 33's website, mobile app, or any of our services, you agree to this Privacy Policy. We encourage you to read it carefully in full. If any part is unclear, our support team is always available to help.

This Privacy Policy was last updated January 2026 Updated. Members are notified in advance of any significant changes to the policy.

What Information We Collect

Bat 33 only collects information that is genuinely necessary to provide our services. We do not collect any excessive or unnecessary data. A detailed breakdown of what we collect is provided below:

Beyond the information listed above, bat 33 does not collect any sensitive data — such as religious identity, political views, or ethnic background.

How We Use Your Information

Bat 33 uses collected information only for the specific purposes listed below. We never use your data for unauthorised purposes:

• Account management: For registration, login, password resets, and identity verification.
• Payment Processing: To process deposit and withdrawal transactions.
• Customer Support: To address your complaints and enquiries.
• Security Protection: To prevent fraud, money laundering, and unauthorized access.
• Service Improvement: To improve platform performance and enhance the user experience.
• Promotional Communications: To send you offers and updates only with your consent.
• Legal compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To monitor your gaming habits and provide assistance when needed.

Data Sharing & Third Parties

Bat 33 may share your information with certain third parties in limited circumstances. In each case, we ensure that the third party upholds the same standard of data protection.

• Payment Providers: Limited information is shared with payment services such as bKash and Nagad solely to process transactions.
• Game Providers: Third-party game studios only receive the data necessary to operate their games.
• Law enforcement agencies: Information may be shared with legal authorities when required by a valid court order or official investigation.
• Business Partners: Trusted technology partners who support platform operations work under strict confidentiality agreements.

Outside the circumstances described above, bat 33 does not share your personal information with any third party. In particular, your data is never shared with advertisers or data collection companies.

Cookie Policy

Cookies are small text files stored in your browser. bat 33 uses the following types of cookies:

• Essential cookies: These are essential for the platform to function properly. They are used for login sessions and security verification.
• Functionality Cookies: Used to remember your language preferences, theme settings, and similar choices.
• Analytics Cookies: Used to understand which sections of the platform are most visited. These cookies do not collect any personal information.

You can block or delete cookies through your browser settings at any time. However, blocking essential cookies may prevent some platform features from working correctly.

Data Protection Measures

Bat 33 uses multiple layers of security to protect your information. Our security framework is built to international standards:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Firewall Protection: Advanced firewalls and intrusion detection systems are in place.
• Two-Factor Authentication (2FA): Two-factor authentication is available as an added layer of account security.
• Regular Security Audits: Regular security audits are conducted by third-party experts.
• Staff Training: All bat 33 staff are trained in data protection and bound by confidentiality agreements.
• Data Minimization: Only the information that is strictly necessary is collected and stored.

Your Data Rights

As a bat 33 member, you have the following rights over your personal information:

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

Data Retention Period

Bat 33 does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal obligations:

• Account information: Retained for the duration of active account use and up to 5 years after closure (for legal compliance).
• Transaction Records: Retained for up to 7 years as required by financial regulations.
• KYC documents: Additional copies are deleted once verification is complete; the original record is retained for the legally required period.
• Gaming History: Retained for up to 3 years to support responsible gaming compliance.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies expire after a maximum of 12 months.

Protection of Minors' Data

Bat 33 does not collect information from anyone under 18. Our platform is not intended for minors.

If we find that a minor has registered, the account will be immediately closed and all associated data will be deleted.

If you believe a minor is using bat 33, please contact us. We will take prompt action.

Changes to the Privacy Policy

Bat 33 may update this Privacy Policy from time to time. Changes may occur due to service improvements, legal updates, or security enhancements.

For significant changes, we will:

• We will send notifications to your registered mobile number or email address.
• A clear notice will be displayed on the platform's homepage.
• The date and summary of changes will be updated on this page.

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not wish to accept the updated policy, you may close your account at any time.

Contact Us

For any questions, complaints, or data requests regarding our Privacy Policy, please contact us:

We typically respond within 24–48 hours. For urgent security matters, reaching out via live chat will get you a faster resolution.